Return & Refund Policy
Return and Refund Policy
Thank you for shopping at “Mudraa Shop”.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to “Mudraa Shop”, No.25, 4th Main Road, Indira Nagar, Adyar, Chennai – 600 020.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to “Mudraa Shop”. accessible from https://mudraashop.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that.
- The Goods are in the original packaging
- The following Goods cannot be returned
- The supply of Goods made to your specifications or clearly personalised
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Conditions for Refund
As satisfied with above Conditions for Returns,
The Refund request has to be raised within 24 hrs of order being delivered, We will take further 24 hrs to process the refund request and approve the same.
Once the Refund request is approved from our end, we will reimburse you no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. You should contact over mobile @ 94440 11965 before sending the Goods at the following address: “Mudraa Shop”
No.25, 4th Main Road, Indira Nagar, Adyar, Chennai – 600 020.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and tractable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. If the Goods were not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: support@mudraashop.com
